Hotels · Hostels · Chalets · Resorts
More direct bookings. Fewer empty beds.
We help hotels, hostels, chalets and resorts attract more guests, win back OTA commission and keep rooms full — with marketing systems that follow up every enquiry for you.
Sound familiar?
The problems we solve for accommodation businesses.
- OTAs taking 15–25% of bookings that should have been direct.
- Enquiries answered hours later — after the guest has booked elsewhere.
- Happy guests who never leave a review, and never come back.
- Evenings lost to admin instead of looking after guests.
- A direct-booking website that gets visits but not bookings.
- A guest list that exists — somewhere — but never gets used.
The guest journey
One system, from first enquiry to next visit.
- 1Enquiry answered in minutes — 24/7, in the guest's language
- 2Pre-arrival journey — directions, transfers, upgrades and late checkout offered automatically
- 3During the stay — a WhatsApp line for requests and quick answers
- 4After checkout — review request, thank-you, and a reason to come back next season
The maths
Why direct-first pays.
- typical OTA commission on a booking that could have been direct
- 15–25%
- typical OTA commission on a booking that could have been direct
- revenue lift associated with each extra star on your Google rating
- +5–9%
- revenue lift associated with each extra star on your Google rating
- more expensive to win a new guest than to bring a past one back
- 5–25×
- more expensive to win a new guest than to bring a past one back
What we do for you
Marketing systems built for accommodation.
- Hotel marketing & direct-booking funnels
- Email automation & pre-arrival guest journeys
- Review automation that grows your Google profile
- Upselling — transfers, late checkout and extras on autopilot
- WhatsApp guest messaging & instant enquiry replies
- CRM setup so every guest and booking lives in one place
Hotel marketing questions, answered.
Can you increase direct bookings without more ad spend?+
Usually, yes. Most accommodation businesses already have enough enquiries and past guests — bookings leak away through slow follow-up and no repeat-guest marketing. We fix the follow-up first, then look at paid traffic.
Do you work with CRMs like GoHighLevel?+
Yes — we're GoHighLevel experts and set up CRM, pipelines and automation for hotels and accommodation businesses. We can also work with the systems you already have.
Will guests still get a personal touch?+
That's the point. Automation handles the repetitive messages — confirmations, reminders, review requests — so your team has more time for the moments that matter in person.
How quickly will we see results?+
Review automation and enquiry follow-up usually show results within weeks. Direct-booking growth builds over a season as your guest list and repeat marketing compound.
Ready for more direct bookings?
Tell us about your property and we'll map where bookings are leaking — and how to win them back.